OUR TERMS + CONDITIONS

Turnaround time on text-based logo first drafts is an estimated 7-10 business days.

Turnaround time on image-based logo first drafts is an estimated 10-14 business days.

Turnaround time on advanced logo first drafts is an estimated 20-30 business days.

Turnaround time for text & image based logo revisions is 3-5 estimated business days.

Turnaround time for advanced logos & logo suite revisions is estimated to be 7-10 business days. 

DISCLAIMER: While we do our best to project an accurate estimated timeframe, turnaround time may vary & also depends on the complexity of the overall design request! Turnaround time may also be extended during periods where we are experiencing high volumes of rush orders, or when I am running a sale. Our contract allows up to 2 months to complete your services in cases where extreme delays or Acts of God play a part. For this reason, it may be in your best interest to opt for a rush order on the intake form to ensure your deadlines are met. We will update all clients on any potential and emergency delays.

If you have already booked & did not select the rush order add-on on the form, you can still rush your order at any time throughout the process for an additional $30. Just ask us for an invoice! Rush order ensures 3-5 business day turnaround time for first drafts as well as expedited revisions.

Whenever you're ready, payment for your logo can be made right here on the website! When you add your items to cart, you'll notice our services are listed as digital downloads. A PDF document directing you to our intake form will be sent to your email immediately once you place your order, and that is the only file that will be attached. You do not receive any kind of logo files with your first email! Once the intake form is received and contract signed, turnaround time will begin as well as the drafting process of your logo. Please refer to the estimated turnaround times above for an expectation on when you will be receiving your drafts. When your drafts are completed, 3 variations will be sent over via email and you will have a chance to provide us with revisions. Please be sure to always check spam throughout the process as sometimes emails with large attachment sizes are filtered there.  Once you are happy with the concept, we will confirm once last time; then your final files will be sent over via email as well.

Our communication services are via email only.

Under certain circumstances, we will communicate via SMS.

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Please allow 1 - 3 business days for a response to emails and messages.

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When purchasing certain services, clients will receive a form to assist the designer with service completion. The form is sent within 1 - 3 business days after purchasing. 

We do not provide step-by-step updates throughout the design process. Once the intake form is received, we should have all we need -- so long as the information is accurate & there are no idea changes. Unless we need clarification on the form, you will not be contacted by us until the first drafts are prepared for your review. This is so we can focus on designing, with as little distraction as possible. We understand this does not work for everyone and some clients prefer constant updates, so please be sure the communication policy coincides with the way you prefer to do business! There are no refunds once your order is placed on our site. 

Final Files are sent via email  in Jpeg, Png and/or Pdf.

We can provide Psd files per request.

We do not provide any other file type at this moment.